Support
Email us and a person replies within 2 business days. You do not need an account to ask for help.
Contact us
Write to info@iamglad.ai. We reply within 2 business days, and usually sooner.
To help us answer fast, tell us the name of your Slack workspace, what you asked Glad, and what happened. A link to the Slack thread helps too. Do not send passwords or API keys.
Getting started
- Install Glad in Slack. The free trial starts at once, with no card.
- Invite @Glad to a channel, then mention it with a task, for example "@Glad sum up this thread". You can also send Glad a direct message.
- To let Glad work in your other apps, sign in to the console with Slack and connect them under Apps.
- Use /remember to tell Glad something it should keep in mind on later tasks.
Common questions
Glad does not reply
Make sure Glad is a member of the channel: mention @Glad and Slack offers to invite it. If the workspace used all of its tasks for the period, an admin can upgrade or buy a top-up in the console.
Glad asks me to approve an action
Before an action that cannot be undone, such as an email or a post in a channel, Glad asks the person who made the request to approve it. Click Approve to go ahead or Deny to stop.
A result looks wrong
Glad uses AI, and AI can make mistakes. Check important results before you act on them. Reply in the thread to correct Glad, or email us with a link to the thread.
Billing and plans
See pricing for the plans. Admins manage the subscription in the console. There is never an overage bill.
Remove Glad and delete our data
Remove Glad from your workspace in Slack under Apps. To delete the data Glad stored, a workspace admin deletes the workspace in the console, or emails us. The privacy policy explains what we keep and for how long.
Security reports
If you find a security problem, email info@iamglad.ai with the word "Security" in the subject. We confirm the report within 2 business days.