Operations

Slack

Answer questions from your docs in Slack, with the source

Sol gets the same question every week: can a shop get a refund after 30 days? The answer is in a Notion page that three people have edited, and in a PDF in Drive that nobody has opened since March.

To answer questions from your docs in Slack with AI, mention @Glad with the question. Glad searches your Notion pages and Google Drive files through your own accounts, answers in the thread, and links the page it took the answer from.

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Last updated 16 October 2026

Thread#general

S

Sol

@Glad Wildcomb Honey wants a refund on the annual plan they bought 40 days ago. Can they?

GladAPP

Yes, for the months they haven't used. The Refunds page in the Support handbook (Notion, edited 2 September) says annual plans can be refunded within 60 days, minus the months used. The older "Terms of service 2025.pdf" in Drive still says 30 days, so the two disagree.

GladAPP

The Notion page is newer and Dee wrote it, so I went with 60 days. Want me to add a note to the PDF's folder that it's out of date?

S

Sol

No, but remember that the Notion handbook wins.

GladAPP

Saved to your memory: "For refunds and policies, the Support handbook in Notion wins over older PDFs in Drive." You can see, edit or delete it on the Memory page.

How it works

How to answer from your docs with Glad

Add to Slack

01
Connect your own Notion account, Google account, or both
Glad sees only the pages and files you can open.
02
Ask @Glad in the thread where the question came up, so the answer lands where people are looking
03
Say where to look if you know, like "the Support handbook in Notion", and Glad starts there
04
Ask Glad to save the answer or a fix back to the doc
Glad shows you the change and saves it when you say yes.

Try saying

Example requests

Y
@Glad can a shop get a refund after 30 days? Check the Support handbook in Notion.
Y
@Glad what does the Kiteline Bikes contract say about the notice period?
Y
@Glad what's our price for shops that answer more than 5,000 emails a month?
Y
@Glad how do we connect a new shop's Gmail? Give me the steps from the onboarding guide.
Y
@Glad how long do we keep a shop's emails after they cancel?
Y
@Glad find the onboarding checklist for new sales hires and post the first-week items.

Permissions

What Glad does in Notion, Google Drive and Slack

NotionNotion

+50 more Notion actions

Runs without asking

Search pages, read a page and its blocks, query a database

Asks first

Add to a page, create a page, add a database row

Google DriveGoogle Drive

+100 more Google Drive actions

Runs without asking

Find a file or a folder, read Google Docs, Sheets, PDFs, text files and images

Asks first

Share a file, write to a Sheet, move a file

Slack: the answer arrives as a reply in the thread, with a link to each source page or file.

Alternatives

Other ways to do this

Other tools

Slack AI answers questions from your conversations and shared files at the top of search results, on Business+ and Enterprise+. Enterprise search, on Enterprise+ only, also searches connected apps. Notion AI answers from Slack and Notion inside Notion once a workspace owner connects Slack, on Notion's Business or Enterprise plan.

Glad

Glad answers in the Slack thread where someone asked, from the Notion pages and Drive files of the person who asks, and it tells you when two docs disagree. Tell it which doc wins, and it remembers.

Questions

Something else? Write to info@iamglad.ai.

Can Slack AI answer questions from our docs?

Partly. On Business+ and Enterprise+, Slack AI search answers from conversations and files shared in Slack. Enterprise+ adds enterprise search across connected apps. Glad reads your Notion and Google Drive directly, on any Slack plan.

Does Glad answer from files it can't open?

No. Glad uses the asker's own Notion and Google connections, so it can only read what that person can open. If the answer sits in a page you can't see, Glad says it found nothing you have access to.

How do I know the answer is right?

Glad names the page or file it used and links to it. When two sources disagree, it shows both and says which one it went with.

Does Glad learn our docs ahead of time?

No. Glad searches when someone asks. It saves something to memory only when a person tells it to, like which handbook wins, and every memory shows up as a line on the Memory page.

Can Glad answer questions in a public channel?

Yes, in any channel it's in. It answers from the asker's own Notion and Drive, and everyone in the channel sees the reply, so ask about HR docs in a direct message.

What does an answer cost?

One task, whether Glad reads one page or five. Starter covers 250 tasks a month for $49, for the whole workspace, and the first 50 are free.