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Engineering
LinearJJiraGitHubSlack

Create a Linear issue from a Slack thread, or a Jira or GitHub ticket

To create a Linear issue from a Slack thread, reply in that thread with @Glad and say where it should go: "turn this into a Linear bug for Payments, high priority, assign Omar." Glad reads the thread, writes the title and description, shows you the issue, and files it after your yes. The same request works for Jira or GitHub once you have connected them, so one habit covers every tracker your company uses.
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Last updated 9 October 2026

Example thread

ThreadExample
M
Maya
@Glad turn this thread into a Linear bug for the Payments team, high priority, assign it to Omar.
GladAPP
I read the thread and searched Linear: no open issue matches "checkout timeout". Here is what I will create, and I need your yes.
GladAPP
Approval needed
Payments team. Title "Checkout times out on cards with 3-D Secure". Priority High. Assignee Omar. Description: summary, Ben's steps, link to this thread.
M
Maya
Approve.
GladAPP
Created PAY-482 and assigned it to Omar. (link)
Example thread: people, teams and the issue number are made up.

How to file tickets from Slack with Glad

  1. 1

    Connect the tracker you file into: Linear, Jira, GitHub, or all three.

    Glad files through your own account, never a teammate's.

  2. 2

    Check that @Glad is a member of the channel where bugs get reported.

    Glad reads the thread it is mentioned in, and messages you link from the same workspace.

  3. 3

    Reply in the bug thread with @Glad, the team or project, and anything that matters to you: priority, labels, assignee, or "search for duplicates first".

  4. 4

    Read the proposed ticket on the approval card and approve it.

    Glad replies with the link.

Example requests

  • Y

    @Glad turn this thread into a Linear bug in the Payments team, priority high, assign it to Maya.

  • Y

    @Glad read the #support thread I linked and create a Jira ticket in the WEB project with steps to reproduce.

  • Y

    @Glad search Linear for anything like "checkout timeout" first. If nothing, create an issue; if there is one, add a comment with this thread's link.

  • Y

    @Glad make issues from the action items in this thread, one per owner.

  • Y

    @Glad open a GitHub issue in acme/web from this bug report and label it bug.

What Glad does in Linear, Jira and GitHub

LinearLinear

Runs without asking

  • Search issues, list and open issues, list teams, members, labels, workflow states and projects, read a team's issue defaults

Asks first

  • Create an issue, update an issue, link two issues, add a comment

JJiraJira

Runs without asking

  • Search issues (including JQL), open an issue, read which fields a new issue needs, list boards and sprints, list comments

Asks first

  • Create one issue or several, edit, assign, move to another status, comment, move to a sprint

GitHubGitHub

Runs without asking

  • Open an issue, list a repository's issues, find pull requests

Asks first

  • Create an issue, add labels, add assignees, comment
Every create and every change asks first. Searches, like the duplicate check in the example, run without asking.

Other ways to do this

Linear's own Slack integration is strong. Linear's docs say: "Mention @Linear in discussions on Slack to take actions in Linear based on your conversation's context." Their examples include "@Linear file a bug, assign me" and "@Linear make feature requests from this thread". There is also a message action: More actions, then Connect to apps, then Create new issue. Linear notes that "Only Linear users in your Slack workspace can create issues with this integration", that private channels need /invite @Linear first, and that synced threads are not available in DMs.

Atlassian added the same for Jira in June 2026: "You can now mention @Jira in any Slack channel to create a Jira work item right from the conversation you're already in." Their example prompt is "@Jira capture the action items from this thread and create tickets for next sprint". It is "available to Jira Cloud customers with Rovo enabled."

Where they are better: if your company uses one tracker, its own agent knows that tracker more deeply. Linear's synced threads keep the Slack thread and the issue linked, which Glad does not do. Glad fits when one ask needs more than one tool, for example a bug that goes to Linear while the customer's HubSpot record gets a note, or when some teams use Jira and others GitHub.

Limits

  • You need your own Linear, Jira or GitHub connection. Without it, Glad says which one is missing and files nothing.
  • Each new ticket is listed on the approval card. Ten action items make a long card, so split big batches.
  • No live sync. Glad does not update the Slack thread when the ticket changes status. Ask Glad for the status when you need it.
  • Glad reads only channels it has been invited to, and a very long thread may be shortened to its most recent part.

Questions

How do I create a Linear issue from a Slack thread?

Use Linear's message action or mention @Linear in the thread. With Glad, reply in the thread with @Glad, the team and the priority, and approve the issue it proposes.

Can I create a Jira ticket from Slack with AI?

Yes. Atlassian's @Jira does it for Jira Cloud customers with Rovo enabled. Glad does it through your own Jira connection, after your yes.

Can one assistant file to Linear, Jira and GitHub?

Glad can, as long as you have connected each one. You name the tracker in the request, and the steps are the same for all three.

Will Glad create duplicate tickets?

Not if you ask it to search first. Say "search Linear for similar issues first", and Glad shows what it found before it proposes a new one.

Can Glad set the priority, labels and assignee?

Yes. Name them in the request. Glad reads your teams, labels and members, then puts the values on the approval card for you to check.

Can Glad make several tickets from one meeting thread?

Yes. Ask for one issue per action item or per owner. The approval card lists every ticket, and nothing is created until you approve.

Keep reading

More use cases

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